Refund policy

At PEPPERDOLLY, we want you to feel confident when shopping for women's fashion. Please review our return and refund policy below for information about eligibility, return procedures, and refund processing.

1. Return Eligibility

Eligible items may be returned within 30 days of delivery. Items must be unworn, unused, unwashed, and in their original condition, with original tags and packaging where applicable.

Items that do not meet the return conditions may not qualify for a refund, subject to applicable law.

2. How to Request a Return

To request a return, email info@pepperdolly.com with your order number, the item you wish to return, and the reason for your request.

Please wait for return instructions before sending any items back. Do not send returns to our business address unless specifically instructed.

3. Return Shipping Costs

For returns due to a change of mind, personal preference, or incorrect size selection, the customer is responsible for applicable return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and arrange an appropriate resolution. PEPPERDOLLY will cover applicable return shipping costs for confirmed cases.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

5. Original Shipping Charges

Original shipping charges are generally non-refundable for returns due to personal preference, except where otherwise required by law or where the return results from our error.

6. Exchanges

If you would like a different size or item, please contact us to discuss available options. Exchanges are subject to product availability.

7. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. Changes or cancellations cannot be guaranteed once processing has begun or the order has shipped.

8. Contact Us

For return or refund assistance, please contact:

PEPPERDOLLY

Email: info@pepperdolly.com
Phone: +1 253-356-8851

Address:
4415 NE 5th St
Renton, WA 98059
United States

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.